Squarespace Template Policy

When you purchase one of our Squarespace Templates, you will receive a link to accept the template as a new website, this template will not be added to an existing website.

We will always do our best to have your template sent within 48 hours, but please understand that this time frame may vary due to potential unforeseen circumstances and although unlikely, we can’t guarantee that it won’t take longer. Please submit a support ticket if it has been over 48 hours. Please note that there may be a delay on this time frame over the weekend/holidays.

Once the template is added into your account, it is no longer ours and is your responsibility to add your own content and edit the site. If you make any accidental changes to the template we cannot come back into the site and reverse them.

A purchase of a Template includes your chosen template sent to you only once:

  • If you make any accidental changes to your template and want the template sent again, or, if you don’t accept the invitation to your new template within 6 months of purchase and your free trial expires, then you will have to repurchase the template so we can prepare and send it again.

  • Your template will come into your account on a free trial. If you let this free trial run out, Squarespace will mark your website for deletion. If your website gets deleted and you want the template resent, you will have to repurchase the template so we can prepare and send it again. Avoid letting your trial run out by asking Squarespace support for a trial extension, or upgrading your site to a paid plan.

Refund Policy

Due to the fact that all of our products are digital, they cannot be returned or exchanged. We cannot issue refunds after the purchase is made. Please be sure to review the template demos and features, the FAQs and requirements prior to purchasing. If you have any template specific questions, please contact us before you purchase.

Support Policy

We are happy to help you with issues relating to the template itself, the install/build, the downloads, the provided files and any problems that might arise with these. 

Unfortunately, we don't have the capacity to help with general Squarespace related questions, template modifications, coding modifications or any problems that might arise from them, or any problems you are having with software. In your template documents, we’ve provided several common questions and support articles for Squarespace related questions. The Squarespace support team is also a fantastic resource and you can contact them here.

We offer support via email and we aim to respond within 48 hours Mon-Fri (2 business days). You can submit a support ticket to us here.

Copywriting & Licensing Policies

Squarespace Website Templates:

Each Website Template purchase may be used for one project/website only (eg: 1 Squarespace Template purchase = 1 Website). If you want to build multiple websites with the same template, you must purchase it again for another license.

By purchasing a template, you agree that:

  • If you are using the template to build a design for a client, you are prohibited from claiming or promoting these designs as solely your own.

  • You may not resell the design or claim the design as your own. 

  • You may not share the template, graphics, files or any design elements provided in your purchase with anyone else.

  • Any photography provided with the template is for demonstration purposes only and copyrighted to its original creator. You must replace these photographs with your own / source images yourself. We hold no liability for any image licensing / copyright issues that may occur through your unlawful use of the supplied images.

  • The design is copyrighted Katlyn Slocum Design and Katlyn Slocum Design owns the rights to all designs and files (excluding any photography) included in your purchase and design.

  • Your completed website design may be used in our template showcase, sales pages, or on our social media for demonstration and promotion purposes.